Course Details
Agent Banking (POS) Onboarding Programme: Compliance-Driven POS Operations: Aligning Agent Conduct with the New CBN Guidelines
POS agents increasingly serve as the primary touchpoints for financial services, particularly in underserved and cash-intensive environments. In recent times, the CBN reinforced expectations around who acts as an agent, what activities are permissible, how transactions must be conducted, and the level of oversight required by sponsoring financial institutions.
Jun 8, 2026
9:00 am
₦150,000.00
4 Days
POS agents increasingly serve as the primary touchpoints for financial services, particularly in underserved and cash-intensive environments. In recent times, the CBN reinforced expectations around who acts as an agent, what activities are permissible, how transactions must be conducted, and the level of oversight required by sponsoring financial institutions.
The POS Agents On-Boarding Programme is designed to equip agents with the knowledge, skills, ethical standards, and operational discipline required to deliver secure, compliant, and customer-centric financial services. The programme reinforces the CBN Agent Banking Guidelines, AML/CFT regulations, and industry best practices, ensuring agents operate as trusted extensions of financial institutions
- Understand and discharge their roles, responsibilities, and obligations as POS agents
- Comply fully with KYC, AML, and CFT requirements
- Execute POS transactions accurately and securely
- Identify and report fraudulent activities and suspicious transactions
- Detect fake and mutilated currency
- Maintain proper transaction records and reconcile daily activities
- Manage liquidity effectively to ensure uninterrupted service
- Deliver excellent customer service while maintaining compliance boundaries
- Define and apply the roles, responsibilities, and regulatory obligations of POS agents in line with current guidelines.
- Implement KYC, AML, and CFT requirements to ensure full compliance in POS operations.
- Execute POS transactions accurately and securely while maintaining proper records and daily reconciliation.
- Identify, detect, and report fraudulent activities, suspicious transactions, and counterfeit or mutilated currency.
- Manage liquidity effectively and deliver quality customer service while maintaining compliance standards.
- Deep-Dive into Agent Banking & POS Operations
- Agent Responsibilities and Obligations
- KYC Regulations & Customer Registration Requirements.
- Prohibition of Transacting on Behalf of Customers.
- Practical Session
- POS Transaction Processes.
- Using and Troubleshooting POS Devices.
- Reporting Fraudulent Transactions (AML & CFT Guidelines).
- Identifying Fake Currency.
- Proper Maintenance of Records.
- Customer Service Excellence for POS Agents.
- Reconciliation Processes.
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