Course Details
Strategic Executive Support in the Digital Era: Empowering EAs, PAs, and Administrative Professionals for Leadership Efficiency, Innovation for Organizational Success
Modern-day EAs, PAs, and administrative professionals are no longer confined to traditional secretarial tasks. Their roles have evolved into strategic business support positions requiring agility, discretion, digital savviness, and leadership readiness.
Jul 28, 2026
9:00 am
₦218,359.38
3 Days
Modern-day EAs, PAs, and administrative professionals are no longer confined to traditional secretarial tasks. Their roles have evolved into strategic business support positions requiring agility, discretion, digital savviness, and leadership readiness. As organizations navigate complex digital environments and rapid transformation, these professionals must operate as critical enablers of executive productivity, team coordination, and strategic execution.
Given their proximity to leadership and involvement in high-level communication, scheduling, document management, and stakeholder liaison, the expectations placed on support professionals have significantly increased. They must now be equipped with enhanced communication skills, emotional intelligence, time and priority management techniques, and mastery of digital tools that boost productivity and ensure seamless operations
At the end of this programme, participants will be able to:
- Demonstrate mastery of core tellering procedures, cash handling, balancing, and reconciliation.
- Apply effective card management and dispute resolution practices in line with operational standards.
- Exhibit strong service recovery and complaint-handling techniques to retain customer trust and loyalty.
- Uphold ethical and regulatory compliance in all frontline interactions and transactions.
- Improve operational accuracy, minimize transaction errors, and mitigate potential fraud risks.
- Foster a culture of excellence, accountability, and continuous service improvement at the frontline.
- Identify the key functions, workflows, and controls in tellering and cash management.
- Explain the end-to-end process of card issuance, management, and customer support.
- Demonstrate effective communication and empathy in managing dissatisfied customers.
- Interpret and apply relevant regulatory and institutional compliance requirements in daily operations.
- Detect early signs of potential fraud or operational lapses and apply appropriate preventive measures.
- Integrate service excellence principles into all customer-facing transactions
- The Evolving Role of the Executive Assistant in Modern Organizations
- Communication Excellence, Emotional Intelligence and Executive Presence
- Managing Time, Priorities and Executive Schedules Efficiently
- Digital Tools for Productivity, Collaboration and Secure Document Handling
- Event Coordination, Protocol Management and Stakeholder Support
- Confidentiality, Discretion, Ethics and Trustworthiness
- Business Writing, Reporting and Presentation Support
- Career Development, Leadership Readiness and Personal Effectiveness
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